Return & Exchange Policy

raershop.com

We want every Raer piece to be your new favourite thing to wear. But hey, we get it sometimes it’s just not the right vibe. No hard feelings. Here’s everything you need to know about returns and exchanges.

30-Day Return Window

Changed your mind? You have 30 days from your delivery date to return items purchased from raershop.com for a refund or store credit. Just make sure you get our approval before popping anything in the post  reach out first and we’ll walk you through it.

Condition of Returns

We’d love to be able to re-home your return, so items need to come back in the same condition they left us:

• Unused and unloved ;-)

• In their original packaging

• This applies to gifted items too

Return Shipping Cost

We’ll handle the refund, you handle the postage. Return shipping costs are not covered by Raer, so you’ll need to arrange and pay for the return yourself. Don’t forget to include a tracking number we need proof it’s on its way back to us.

Refunds

Once your return lands back with us and passes inspection, we’ll get your money back to you. A couple of things to know:

• Refunds are calculated based on the promotional discount applied to your original order (so if you got a deal, the refund reflects that)

• It may take 2–7 business days to show up in your account your bank is doing its thing

Exchanges

Not feeling the colour? Wrong size? We’ve got options. After a successful return, you can choose between a refund to your original payment method or store credit to treat yourself all over again. A few things to keep in mind:

• All exchanges are non-returnable  no returning your exchange, sorry!

• Store credit codes cannot be combined with other discount codes

Customized is Yours Forever (No Returns)

Some things are simply too personal to take back  and we mean that literally:

• Customised Jewelry (Necklaces, Bracelets & Collars): Made-to-order and personalised items are non-returnable the moment your order is placed. This includes our What's in the Name, Iconic Letters, and all other customised pieces, as well as customised pet collars. We made it just for you (or your dog), so we can’t take it back. For any faulty or incorrect items, please refer to our Warranty policy we’ll always make it right if the mistake was ours.

Promotion Terms & Conditions

Free Mystery Items & Free Gifts

Free mystery items and promotional free gifts including your first-order gift cannot be returned or exchanged. The mystery is part of the deal!

Ready to Start a Return?

We’re sorry to see your order go, but we’re here to make it painless. Drop us a message at info@raershop.com with the following:

• Your order number

• The item(s) you’d like to return or exchange

Exchanging a gift? Please include any of the following details for the original purchaser: full name, email address, order number, shipping address, or phone number.

If something arrived damaged or not as described, let us know in your message and we’ll skip straight to fixing it. That’s on us.

Still have questions? We don’t bite. info@raershop.com

Or click on the link below (will direct you to Whatsapp)